Alpheus Booking Conditions

1. Booking Stage Alpheus requests a deposit payment of 5% – 50% of the total cost of the accommodation, at the time of booking. Deposit payments are dependent upon the property booked and the time of year clients are travelling, Alpheus will notify you of the exact deposit amount required), Deposits of 50% are normally only required during Peak Season and Christmas Periods. In addition we require you to sign the Terms and Conditions form that will be sent to you at the booking stage, to confirm you have read and understood our Terms and Conditions. This will confirm your booking with us and Alpheus will send out written confirmation details to you. The remaining balance will be required 12 weeks prior to your arrival, unless of course the Booking is less then 12 weeks before departure, in which case full payment will be required immediately.

2. Cancellation Charges. a. Deposit Stage All deposits are non refundable.

b. Remaining Balance Stage The remaining balance is required 12 weeks prior to arrival. If you wish to cancel your accommodation, please contact Alpheus who will advise you of the cancellation charges. Please note that in some cases a 100 percent cancellation fee may apply. Alpheus reserves the right to cancel any booking, where payment is not received on time.

2. Security Deposit – applicable to selected villa properties Our villas are all privately owned and the owner requires authorisation to your credit card details, in the case of covering the cost of replacing any items, which have been damaged or broken by guests whilst in residence, or for incidentals such as overseas calls or fax calls. We will therefore require a Visa or MasterCard credit card number; with your signature to authorise such incidentals will be charged to your card. Your card details will be required at the final payment stage. We will send you a credit card authorisation form out to you and send the details to our local representatives for the property booked. Our local representatives will hold your credit card details, and in the case of any damage will of course, where possible point this out to you, before you leave the island. The money will be charged to your credit card within two weeks of you leaving the island. We will of course inform you of the amount being charged. Please note selected villas will require a cheque payment for the security deposit payment that is held in the Alpheus Leisure Office until 2 weeks after departure from the villa. Overseas calls can be charged to your credit card up to three months after your departure, as it can take that long to receive all the overseas calls from the telephone company. A full-itemised bill will be provided for you. Alpheus will not accept responsibility for calls made by guests. International calls can be very expensive, so please make sure all members of your party are aware of this.

3.Tidiness and Damage All guests are required to leave their accommodation and all fixtures and fittings and effects in good order and should inform Alpheus or the local representative of any damage, or its contents during residence. If there is any damage then you will be charged for this.

4. Gratuity Policy for Villas that are staffed We do not add service charge to our villas that are staffed (which in the case of hotels is usually 10% of the total price), The staff will often go beyond their duties to ensure you have a relaxing holiday. We therefore recommend tipping the staff 7% of your total villa holiday cost. The staff work on an 8-hour basis and each member has one day off per week. If you are planning to have an evening party, you will need to arrange for the staff to be transported home. Furthermore if you require privacy, please just advice the staff and they will work the hours you require.

5. Recommendations of Suppliers Alpheus will willingly offer our recommendations on reputable suppliers locally in Barbados such as car rental companies, however please note the agreement and terms of conditions will be between the client and supplier. Alpheus will not be liable for any disputes or disagreements between the two parties.

6. Liability Whilst we provide every assistance within our capabilities, we hold no responsibility for inconvenience or loss caused by strikes, weather, increase in accommodation rates, terrorist activities, war, and technical Problems with transportation or alteration in scheduled services. Nor can we be held responsible for the temporary closure of any hotel facilities or compensation for personal injury.

7. Villas/Apartments/Hotels Alpheus Leisure is a representative company of private villa and hotel owners. All the properties featured are privately owned either directly or by a special purpose company set up by the owner. Alpheus will do its best endeavours to ensure that the information circulated in respect of each property is accurate and keep up to date. An Alpheus representative visits each property on a regular basis to ensure that the standards and information supplied is in line with the published information held on the website and or transmitted in the form of either a brochure or correspondence. Alpheus does not accept any responsibility for the inaccuracy of any information supplied to them by either the owner or their representative.

COMPLAINTS If you have a complaint or any problems whilst you are away, it is the guest’s responsibility to inform the local representatives of Alpheus as soon as possible, so that remedial action can be taken. If the local representative is not available or is not able to resolve the matter, the guest should then contact Alpheus at the UK Office within 48 hours of the problem arising. Alpheus will endeavour to do everything possible to assist their clients. Complaints should be sent in writing to the office within 2 weeks of departure. If guests do not follow this complaints procedure, thereby depriving Alpheus of the opportunity to investigate and rectify the problem, the company cannot accept any responsibility for any claim. In the event that any dispute of difference shall arise between the guest and Alpheus, which is not resolved speedily and amicably between both parties, the matter in dispute shall be resolved by arbitration in Barbados in accordance with Barbados law.

INSURANCE We strongly recommend you are adequately insured, Alpheus will not accept responsibility or liability for you not being insured.

PAYMENT Please be advised that payment to Alpheus can be made by cheque payable to Alpheus Leisure. Alternative a bank transfer can be made direct to us.We do not accept credit card payments as we wish to provide our clients with a competitive cost without charges imposed upon them.

WEBSITE INFORMATION All prices quoted have been based on a US Dollar Rate of Exchange of 1.8 and are fully inclusive of VAT and Taxes. Our prices will fluctuate due to the fluctuation in Rates of Exchanges.

All information contained on our website is based on information available at the time of the production of our site. We check our website content regularly and every effort is made to ensure that it is accurate at all times, however there may be occasions when certain information shown is no longer accurate.

Alpheus reserve the right to change our website information after your booking has been made, in which case we will advise you of the changes immediately and the amended information will then form part of your booking contract with ourselves.